We welcome suggestions and comments, and take any complaint very seriously. The Practice Manager is responsible for the smooth running of the surgery. If you have any suggestions, comments or complaints, please contact her either in-person, on the telephone or in writing.
Confidentiality and Data Protection
We are registered under the Data Protection Act and operate under strict confidentiality and Caldicott guidelines. Please do not ask for information about members of your family aged 16 years and over. This may include whether they have an appointment, test results, whether they are on the premises etc. Our team are not able to tell you. Thank you for your understanding.
We operate the NHS Zero Tolerance Policy and will not accept aggressive behaviour to any member of the Practice Team. We will remove patients from the Practice List who do not behave appropriately if necessary.
The NHS Constitution asks that patients Register with a GP, respect NHS staff and other patients, keep appointments, follow courses of treatment, participate in important public health such as vaccination, give feedback about care and treatment received, and ensure relatives are aware of any organ donation wishes. The Practice requires you to inform us of any changes of address or telephone numbers
Access to Medical Records
A patient or their representative,with patient consent, has the right to apply for access to their health records. Any request for access to health records should be made in writing and addressed to the GP. A fee can be charged for accessing records. To view records without copies being provided would be a maximum charge of £10. To view records and copies there would be a maximum charge of £10 for records held totally on the computers and a maximum charge of £50 for copies of paper health records.